Multi-Trades Estimator

1 Information We Collect

a) Information You Provide

• Name
• Email address
• Phone number
• Business name
• Project details, job descriptions, photos, measurements, or estimates submitted through forms or the app
• Any information you provide when contacting us

b) Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and usage data
• Date and time of access
• Cookies and similar tracking technologies

2 How We Use Your Information

We use your information to:

• Provide and operate the Multi-Trades Estimator service
• Generate estimates and quotations
• Respond to enquiries and support requests
• Improve functionality, performance, and user experience
• Send service-related communications
• Maintain security and prevent misuse
• Comply with legal and regulatory obligations

3 Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

• Consent – when you submit forms or opt-in to communications
• Contractual necessity – to provide estimates and services
• Legitimate interests – to improve and secure our Service
• Legal obligation – where required by law

4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure the website functions correctly
• Analyse usage and performance
• Improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

5 Third-Party Services

We may use trusted third-party services, including:

• Analytics providers (e.g. Google Analytics)
• Email services (e.g. transactional or support emails)
• Hosting and cloud infrastructure providers
• Payment processors (if applicable)

These providers only process data on our instructions and are required to keep it secure.

6 Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

You may request deletion of your data at any time (see Section 8).

7 Data Security

We implement appropriate technical and organisational measures, including:

• Secure servers and encrypted connections (HTTPS)
• Restricted access to personal data
• Regular system monitoring and updates

No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

8 Your Data Protection Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us using the details below.

9 Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

10 International Data Transfers

If data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with data protection laws.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.